Customer Care
Different Solutions
- 08. Customer Care
All touch points with the customers are implemented with timeliness, accuracy and clarity in mind. This approach leads to a more satisfied customer who is less likely to call Customer Care.
Customer Care
Ability to manage the customer in real time, consistent and interactive manner, regardless of touch point through the use of the single view of all the customer details
All communication with customer, faults, complaints, disputes etc are associated at customer level with full history
This ensure that staff are always armed with the most up to date information from a single data mode
UNO has instant access to this data from all underlying core systems and delivery platforms
The system is designed to empower (subject to security restriction) your staff to deal with all queries instantly.
All Operational aspects such as Service Suspensions, Restoration of Service, Payments, access to historical data is seamless and is designed to add efficiencies to your operation.
The system is desinged to empower (subject to secuirty restrictiion) your staff to deal with all quiries intantly.