Customer Experience

The unified central view of all the customer interactions and communications in UNO gives the opportunity back to the Operator to provide proper customer experience

Invoice Collateral

  • Hard copy, complete with customisable marketing messages
  • Utility invoice showing Carried Forward/Adj/Payments/Usage and closing balance
  • Optionally the customer can nominate other Invoicing methods - an E-mail (Ebillz) with fully rendered Invoice additional marketing messages possible balance

Keeping the Customer Informes (KCI)
The UNO solution can automatically send messages via SMS, email or hard-copy letter for:

  • Faults
  • Order Status Steps
  • Delivery Status
  • Username/ Passwords as appropriate
  • Many other customer notifications

Self Care Customer Portal

  • Designed to minimise customer contact with staff
  • Allows certain orders to be placed
  • Allows certain services and ancillary-services to be self-modified
  • Allows complete analysis of Invoice data
  • Allows complete 'copy invoice' downloading

Contact with Customer-Care

  • Customer Care staff have immediate access to latest communications to resolve Customer queries quickly
  • Customer Care are often able to resolve the query / fault there and then
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