UNO CRM is not a single process or set of forms. It is a design approach that encapsulates all underlying core OSS and BSS modules to allow the most efficient management of your customers.
core OSS and BSS modules
Put simply, the purpose of CRM is to enhance your customers experience whilst minimising cost.
UNO-CRM does so by giving you full visibility to all aspects of your customers throughout their entire life-cycle.
This includes Customer Contacts, Sales, Account information, Tickets, Invoices, Services, Provisioning Notifications, Accounts, User Activity and Audits.
Fast Management tasks
It is designed and implemented so your staff can action tasks immediately based on the actual status of an Account, Sale or Service. This could be as simple as restoring a service (which in turn will trigger an automated network work-flow), to updating an open ticket with a resolution (which may trigger an KCI communication to your end user).
Within UNO-CRM, your staff can carry out all Operational and Customer Management tasks. In addition, your customers can Self-Serve via the e-Billing and Channel portals.