Keeping Customers Informed is key to having customers who feel valued. Of itself, this can lead to reduced churn and increased Loyalty.
Keeping Customers Informed
UNO-KCI communicates targeted information to end-users such as service delivery confirmation, outage alerts, ticket status changes and spend alerts.
This ensures your customers are kept up to date with regard to issues affecting any level of their service or simply delivering a courtesy alert that a new invoice is ready or payment has been taken.
UNO KCI is also a mass communication application and can be used delivery of outbound communications to prospects and customers via Letters, SMS or email using either third-party apps or via pre-integration with UNO Campaigns.
All such events are logged and auditable and GDPR compliant.
Customers have the ability to build and manage brandable templates for each communication and for all mediums used.